COVID-19 Updates

COVID-19 Safety Plan

Metro-Pointe Massage Therapy and Active Health has implemented this plan under the guidance of the PHO, CMTBC, RMTBC, and WorksafeBC.

We will continue to update our plan to reflect any new directives given by these authorities in the evolution of COVID-19 risk mitigation. The intent of this plan is to reduce the risk of exposure to COVID-19 for patients, practitioners, and staff in the clinical setting. The following directives and recommendations are, hereby, identifying the actions the practitioners and staff will adhere to, and subsequently will require all patients to comply with, to receive Registered Massage Therapy treatments. Please be aware that our practice may look and feel somewhat different than what you have come to experience to this point.

“Coronavirus is transmitted via liquid droplets when a person coughs or sneezes. The virus can enter through these droplets through the eyes, nose, or throat if you are in close contact.

The virus is not known to be airborne (e.g. transmitted through the particles floating in the air) and it is not something that comes in through the skin.

It can be spread by touch if a person has used their hands to cover their mouth or nose when they cough. That’s why we recommend you cough or sneeze into your arm and wash your hands regularly.”

Requirements for Return to Practice in B.C.

  • Self-assess for symptoms and return when healthy (Applicable to Practitioners, Staff and Patients)
  • Physical Distancing
  • Hand Hygiene
  • Face Touching Avoidance
  • Enhanced Cleaning
  • Engineering and Personal Protective
  • Equipment (PPE) Usage
  • Meeting all professional obligations, particularly related to informed consent and liability insurance
Self-Assessment for Symptoms of COVID-19: For Patients & Practitioners

Pre-Screening / Prior to Arrival

Appointment Updates

Patients will be informed about their responsibilities and new procedures at the time of booking. A notice will be placed on the website, the online booking system banner, and booking confirmation and reminder emails.

Patients will be required to:

  • Complete the online “BC COVID-19 Self-Assessment Tool” the day before each appointment and will be contacted by phone to discuss results.
  • Sign, in person, an initial consent to treatment and COVID-19 questionnaire consent after reviewing procedures, protocols, treatment goals, and addressing any questions or concerns.
  • Complete and sign the online “COVID-19 Screening Questionnaire”, in the Intake Forms section of their on-line Jane profile, prior to each treatment.

Consent Form Update

As a part of the consent form, patients must commit to understanding that while we’ve taken all possible measures to minimize the risk of viral transmission, the nature of massage therapy means that physical distancing is not possible in the treatment room.

High-Risk Patients

Patients with higher risk profiles and/or weakened immune systems should consider alternatives for care and postpone treatment.

Treatment Agreement

The practitioner and patient must agree that the therapeutic benefit of massage therapy outweighs any potential consequence of treatment, including the possibility of viral transmission.

Practitioner & Staff Protocol

The practitioner and staff will use the “BC COVID-19 Self-Assessment Tool” daily and commit to cancelling all appointments, staying home, and contacting Public Health as necessary if experiencing any COVID-19 symptoms.

Symptoms of COVID-19 are like other respiratory illnesses and seasonal allergies.

An appointment must be cancelled immediately if either the patient or practitioner presents with even mild symptoms that may be signs of COVID-19 including but not limited to: stuffy or runny nose, loss of sense of smell, sore throat or pain with swallowing, cough, fever, or chills. A full list of COVID-19 related symptoms can be found in the link below.

Patient History

Patients must confirm that neither they, nor their close contacts, have been in contact with anyone displaying any illness, signs and symptoms of COVID-19, or travelled outside of B.C. within 14 days prior to their treatment.

Patient Health

Patients who develop any feelings of being unwell (including ‘the sniffles’, ‘allergies), or COVID-19 type symptoms, must cancel their appointment and not return to the clinic until a minimum of 10 days after your symptoms have ceased.

Prevention & Risk

Learn more about preventative measures and actions you can take to stay healthy and prevent the spread of COVID-19.

Upon Arrival

The practitioner will advise the patient of their current results from the online “BC COVID-19 Symptom Self-Assessment Tool”.

Patients will be asked to confirm their current results from the online “BC COVID-19 Self-Assessment Tool” and present with no signs or symptoms of COVID-19 as outlined in the link below.

Masks

Masks must always be worn within the clinic space. If the patient has a mask, they are asked to bring it, and wear it, when they arrive. If the patient does not have a mask, a single-use mask will be provided.

No Travel within 14 days

Patients must confirm that they have not travelled outside British Columbia within 14 days prior to their appointment.

Failure to meet criteria

The treatment will be cancelled immediately if the patient does not meet the pre-screening criteria upon physical presentation at the clinic.

Physical Distancing

Reception Area / Entry into Clinic Space

  • Maintain a 2 metre distance from others in the clinic when you are not receiving treatment.
  • Come alone. Only those with a scheduled appointment will be allowed in the clinic unless you require assistance or are accompanying a minor.
  • Arrive no more than 5 minutes prior to your appointment as we can accommodate only 1 person in the waiting room at a time.
  • Please wait in the hall until the clinic door is opened for you.
  • Appointment times are scheduled to reduce the potential of patients crossing paths, and to allow for time between sessions for enhanced cleaning.
  • The clinic door will be opened by the practitioner for the patient to enter. Tissue/cloth, and a trash bin, will be provided to use as a barrier for opening and closing all doors.

Within the Treatment Room

  • It is not possible to maintain physical distancing while in the treatment room.
  • Patients will be asked to keep all personal belongings in a disinfected plastic bin.
  • Patients will be asked to remove everything from the clinic that they bring with them.
  • Tissue/cloth, and a trash bin, will be provided to use as a barrier for opening and closing all doors.

Washroom in the Building

  • There is a shared public multi-stalled washroom with touchless faucets, soap, and paper towel dispensers.
  • Hand sanitizer is outside the washroom door.
  • There is a shared public single person washroom with less hands-free dispensers.
  • Both washrooms are down the hallway from where the clinic resides.

Hand Hygiene

Reception Area / Entry into Clinic Space

  • Immediately upon entering and prior to exiting the clinic space, the patient must use the provided hand sanitizer before touching the doors and in accordance with the posted hand sanitizing instructions.
  • If the patient’s hands are visibly soiled, the patient must use a provided wipe, then use the hand sanitizer prior to moving to the treatment room.
  • The practitioner will wash hands thoroughly for at least 20 seconds between patients, before and after disinfecting spaces, and before donning and after doffing any PPE.
  • Payment: The POS machine will be disinfected before and after each patient.
  • Accepted methods of payment will be: Visa, Mastercard and Debit only.
  • Receipts will be emailed, not printed.

In the Treatment Room

  • Tissue/cloth will be beside each door for both the practitioner and the patient to use as a barrier when opening or closing any door.
  • Hand sanitizer is available within the treatment room. Patients will be asked to sanitize their hands before and after the treatment.
  • The doorknobs will be disinfected between each patient.

Face Touching Avoidance

The practitioner will communicate with the patient that touching the face can cause the virus to enter the body through the mouth, nose, or eyes.

Tissues

Tissue will be available throughout the clinic that patients and practitioners may use to address an itch and/or touch the face for any other reason, and as a barrier if you need to open a door.

Face Coverings

The practitioner will wear a face covering while in the clinic space.

Patients are required to wear face masks that always cover both the nose and mouth while in the clinic space.

Enhanced Cleaning

Staggered Appointments

Additional time has been scheduled between patients to allow for thorough cleaning of the treatment room.

Cleaning Protocol

  • Clinic common areas will be cleaned and disinfected multiple times per day.
  • Nothing remains in the clinic space that cannot be disinfected after touch.
  • Surfaces will be cleaned followed by disinfection with a Canada Health Approved for use against COVID-19 disinfectant as listed in the link below.

All high touch surfaces will be cleaned and disinfected between patients. High touch surfaces include (but are not limited to):

  • Light switches, doorknobs, POS machine, electronic devices, table surfaces, chairs, stools, faucets, etc.
  • The treatment table, table levers, face cradle, lotion bottles will be disinfected immediately after each treatment.
  • A Cleaning and Disinfectant poster for the clinic will be on display in the waiting room.

Face Cradles

Face cradles will be disinfected and then covered with a disposable cover and a single use linen on top of it.

Linens

All linens, including blankets and pillowcases, are single use only and will be laundered using high heat and detergent.

Personal Belongings Bin

A disinfected plastic bin has been placed in the treatment room. The patient will be asked to keep all their personal belongings in this bin during the treatment. Post treatment, this same bin will be used to carry used linens to the laundry room for washing.

Patient-use Bins

Patient-use bins will be rotated out and disinfected between each patient.

Engineering and Personal Protective Equipment (PPE)

PPE Usage

Sneeze Guard

The reception has been equipped with a sneeze guard and there are hand sanitizing stations throughout the clinic.

Personal Belongings

A disinfected bin will be provided for the patient to place their belongings while in the treatment room.

The coat hooks will no longer be available for use.

Face Coverings

The practitioner will wear a face covering while working in the clinic.

The practitioner’s face covering will be disinfected and/or changed between appointments.

The practitioner will wear gloves when appropriate.

Gloves will be used when cleaning, disinfecting, and doing laundry.

Hands will be washed prior to putting gloves on and immediately after removing them.

At the patient’s request, gloves will be worn by the practitioner for treatment.

Patients are required to wear a clean face mask when face to face social distancing cannot be achieved.
  • Patients may wear their own clean fabric face mask.
  • If patients do not have a fabric face mask, a single-use non-medical mask will be provided at reception.
  • During treatment, the patient will be required to wear a face mask while on the table in a supine or side lying position.

Professional Obligations

Disclaimer

No guarantees have been made by the practitioner, that the patient may not encounter COVID-19 at or during an appointment.

Precautions

The practitioner is following all the health and safety guidelines outlined by the Registered Massage Practitioners Association of BC, the College of Massage Practitioners of British Columbia, the Provincial Health Officer, and WorksafeBC. They are taking all reasonable precautions to clean and disinfect the clinic and all the surfaces within the treatment room.

Informed Consent

In the current environment of COVID-19 risk, informed consent requires that the patient be informed and understands that:
  • Any massage therapy treatment involves some risk of COVID-19 transmission.
  • The clinic and practitioner are following protocols to help reduce transmission risk where possible, however, it is impossible to eliminate all risks associated with hands-on treatment.
  • The patient consents to hands-on treatment despite some risk.
  • The patient is required to sign all consent forms to receive treatment.
  • The RMT will document the patient’s consent in advance and at every treatment.
In the Event a Patient Tests Positive for COVID-19 Having Been to the Clinic for a Massage Therapy Appointment within the 14-days Prior to Onset of Symptoms
  • The patient will immediately contact the practitioner and inform them of their positive test results and possible transmission of the virus.
  • The practitioner will follow Public Health directives with clinic operations
In the Event a Patient Alleges they Caught COVID-19 from the Practitioner
  • The practitioner will immediately call Public Health to report the alleged transmission, providing both the RMT’s name and the name and contact details of the patient.
    • The patient must agree to the release of this information under these circumstances to receive treatment.
  • If testing proves positive the practitioner will follow Public Health directives in informing patients treated over the previous 14 days about potential transmission.
  • The practitioner will immediately self-isolate and cancel all massage therapy appointments and will cease to provide massage therapy until Public Health has investigated and provided direction.
  • The clinic will be closed and disinfected. It will not re-open until Public Health permits re-opening.
In the Event the Practitioner Displays Symptoms of COVID-19
  • The practitioner will immediately self-isolate and cancel future appointments until at least 10 days after being symptom free.
  • The practitioner will call Public Health to report the symptoms and request access to COVID-19 testing.
  • If testing proves positive the practitioner will follow Public Health directives in informing patients treated over the previous 14 days.
If the Practitioner Comes into Close Contact with Someone Showing Signs of Illness or the Individual Tests Positive for COVID-19
  • The practitioner will immediately self-isolate and cancel future appointments until cessation of symptoms for 10 days.
  • The practitioner will call Public Health to report the symptoms and request access to COVID-19 testing.
  • If testing proves positive the practitioner will follow Public Health directives in informing patients treated over the previous 14 days.